Commissioning & Aftercare

Satisfied or Unsatisfied – We Want to Know!

We have successfully installed thousands of products in hundreds of properties across the UK. We try our best but we do not always get it right.

Sometimes things go wrong. We don’t like it, but it does happen.

In the unfortunate event that one of the projects we have installed for you does not work to your full satisfaction or expectation, we want to know.

Dedicated Projects Administrator

At SaveMoneyCutCarbon we have a dedicated projects administrator.

Quick Response Time

Our projects administrator manages the projects inbox and monitors all the Project Aftercare Request forms that we receive to ensure we meet our response time goal of 36 hours.

First Class Customer Service

In addition to our projects inbox we have a first class customer service team who are on hand Monday to Friday 9am – 6pm. They can transfer you to speak directly our project administrator or they can help you fill out the Project Aftercare Request form

Project Aftercare Request

If our projects administrator is unavailable our customer service team can help you fill out the Project Aftercare Request form.

When we receive a Project Aftercare request form we first contact the client to let them know we are looking into the issue and that we will be in touch as soon as possible. And we communicate what the next step in the resolution process will be.

Following this we look at what has caused the Project Aftercare whether this be a product failure or an installation error.

We then investigate further to find out all the facts and information. Our install team are consulted for their expertise and individual project knowledge.

An Action Plan

Together, our technicians and projects administrator develop an action plan to be communicated to the client.

Typical next steps can include sending replacement product direct to site, providing training on our technologies, or having one of our technicians resolve the issue over the phone.

For projects in install warranty we send one of our technicians to site or arrange a call between one of our technicians and your Chief Engineer/Maintenance manager/ Caretaker to investigate further and resolve the issue.

We look at each Project Aftercare request uniquely and no two next steps are the same.

These steps are then approved by our Chief Operating Officer to ensure the highest quality of service.

Tracking Progress

We track the progress of Project Aftercare requests until their closure and discuss them weekly in our operations meeting to ensure they are prioritised correctly.
We always seek written confirmation from the client that they are satisfied and that there are no other issues.

For a initial, no obligation consultation get in touch to find out how we can help

0333 123 5464

"Absolutely spot on & extremely satisfied. The new LED lighting offers fantastic coverage which is exactly what was required"

"The installers were excellent and delivered exactly what was specified, everybody has commented very positively within the business and will be happy to recommend you to other departments."

Branch Manager, Colchester

project:

Loomis UK

“We had been planning the full refit of our lights for a couple of months and having chosen SaveMoneyCutCarbon the fitting team were with us for a couple of weeks before Christmas."

“They were able to come in after the school activities had finished in the afternoon. The Team were very amenable to working around any occupational restrictions we had with clubs and so on. They were a cheerful bunch and left the school tidy everyday with the furniture returned to its usual positions. There were a few changes to the fittings etc. that were noted during the fitting from the original survey and these were put in place without any problems."

Martin Blake, Business Manager at Nicholas Hawksmoor

project:

Nicholas Hawksmoor, Towcester

“LEDs were the next logical step after our earlier lighting improvements but we could not at first secure the budget, given other pressing curriculum needs. However, we worked through the Diocese with SaveMoneyCutCarbon to take the opportunity to apply for Salix funding and the whole process went pretty smoothly."

"Overall, the standard of work from SaveMoneyCutCarbon was impressive. After SaveMoneyCutCarbon secured the interest-free loan, they moved very quickly to install the LED lighting, ensuring that the work was completed during the summer holidays, which was excellent. The early impressions of the new lighting are very positive, particularly in the library area and staff room. I’m sure we will see more benefits as the winter draws in.”

Anthony Murray, Head Teacher, St Bede’s

project:

St Bede’s School, Basingstoke

“The installation team was very professional and the managers responded positively to requests for changes as the project was delivered."

"There was a strong business case for choosing LED lighting and we’re looking forward to reduced costs over many years. The lighting is much improved, a lot brighter and clearly better quality, which I’m sure we’ll notice even more as winter draws in.”

Beverley O’Shea, Business Manager, Bishop Challoner School

project:

Bishop Challoner School

LED lighting and lighting controls certainly ticks the boxes and is really is a sound investment that simplifies carbon reduction."

"Lighting controls in particular are a great asset as it is difficult to rapidly change people’s attitudes to switching off lighting."

John Tucker, Facilities Manager, Menzies Distribution

project:

Menzies Distribution