In the first instance, please enter your details in the form below and you will be contacted by our Customer Services team within 48 hours (not including weekends).
To assist with the speed of your enquiry please ensure you include your original order number (this will appear on any email correspondence and / or delivery notes).
Additionally please let us know the reason for the return.
Returns should be sent to:
Returns Department
SaveMoneyCutCarbon
Abbeystone House
36 Eastern Way
Bury St Edmunds
Suffolk
IP32 7AB
- Please ensure that when returning items to us the product inside the box is packaged and wrapped sufficiently to avoid any damage in transit (Please do not use extra cellotape on the product box). For example, when returning a tap to us, it is important to wrap it in the original packaging provided to avoid any scratches or damage to the product from loose items in the box.
- Items which are returned to us in a damaged, used or un-sellable condition will not be eligible for a refund.
- You also need to include all of the original packaging and a copy of your original order / delivery note to help us identify the item.
- Note that the returned goods are the responsibility of the customer until they reach us. We cannot be held responsible for any goods lost in transit.
- Refunds for the full purchase price will be only issued for products returned in an unused, as new condition and in their original packaging.
If your item has been shipped from a different stockist, you will have received instructions and the specific returns address on your returns note. Please do not send back to our Suffolk warehouse, as this may cause a delay to your refund being processed. Always include a copy of your order number in your returns parcel. Any concerns or queries, please contact our Customer Service Team who will happily assist. Our “direct to supplier” returns currently affects Herschel, Axon Rides, Triton, Beko, Bosch, Hotpoint, and EV cable products.
Faulty / Damaged Goods
If your goods have arrived with a manufacturing defect, or are inherently faulty, please return the items to us within 14 days of receipt. We will be happy to offer the choice of an exchange (where possible) or refund. Goods must be returned to us before replacements will be sent out.
Items not claimed as damaged within 14 days may not be authorised for refund or replacement.
Incorrect Items
If the items received are incorrect or different to that stated on your invoice, please return the goods to us within 14 days of receipt. We will be happy to process an exchange (where possible) or refund. Goods must be returned to us before replacements will be sent out.
Items not claimed as incorrect within 14 days may not be authorised for refund or replacement.
Unwanted Items
If you change your mind about the goods or you have ordered in error, please return the items to us within 14 days of receipt. We will be happy to offer the choice of an exchange (where possible) or refund. Goods must be returned to us before replacements will be sent out. Items must be returned unopened, in their original packaging.
Refunds for the full purchase price will be only issued for products returned in new condition and in their original packaging.
Please Note
Replacement items may take up to 10 days to be processed. Refunds may take up to 14 days to clear.
SaveMoneyCutCarbon will only cover the return postage cost for any goods that need to be returned due to a fault on our behalf. In these circumstances please liaise with our Customer Service team who will advise on the best method of postage.
*This relates to orders placed and completed entirely online.